Privacy Policy
At Sykes Performance Group, we are committed to safeguarding your privacy and ensuring a secure online experience for all users. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website to book physiotherapy, sports massage, and other related services.
By using our website, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
Full Name: To identify you and manage your booking.
Email Address: To send booking confirmations and reminders.
Service Requested: The type of service (e.g., physiotherapy, sports massage) you wish to book.
Preferred Appointment Time: The date and time that is suitable for your appointment.
2. How We Use Your InformationWe use the information we collect to:
Process Bookings: To confirm your appointment details and ensure the correct service is scheduled for you.
Communication: To send you booking confirmations, reminders, and any necessary updates about your appointment.Improve Website Experience: To personalise your experience and ensure the website is functioning properly.
Legal Compliance: To comply with any legal requirements and enforce our terms of service.
3. How We Protect Your Information
We implement various security measures to protect your personal information. These include:
Access Control: Only authorised personnel have access to your personal information.
Third-Party Providers: We may use third-party services to manage bookings, but they are required to comply with strict confidentiality agreements and handle your data securely.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
Service Providers: We may share your information with trusted third-party service providers who help us manage bookings and communicate with you (e.g., appointment management systems).
Legal Compliance: We may disclose your information if required by law, such as complying with a legal request or to protect our rights and safety.
5. Your Rights Regarding Your Information
You have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Ask us to delete your personal data, subject to certain legal exceptions.
Withdrawal of Consent: If we are processing your data based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at info@sykesperformancegroup.com.
6. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. These cookies help us improve functionality, analyse usage patterns, and remember your preferences. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of some website features.
7. Third-Party Links
Our website may contain links to third-party websites. These external sites have their own privacy policies, and we encourage you to review them. We are not responsible for the content or privacy practices of these third-party websites.
8. Data Retention
We will retain your personal information only for as long as necessary to provide the services you request, comply with legal obligations, and resolve disputes. Once your data is no longer needed, we will take appropriate steps to delete or anonymise it.
9. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.